TERMS & CONDITIONS
We offer an initial complimentary 30 minute appointment. We then offer if required another complimentary cyber consultation prior to your wedding. (Facetime or Skype) Subsequent personal appointments are charged. We are available on email or phone if you wish to discuss your order or make any changes to it.
If you have booked the discounted online package there is NO CONSULTATION included.
Once you decide you would like to book your flowers with She Runs Wild a 40% deposit will secure your booking. Your booking is not secure until this payment has hit the account. If you are unable to pay the 40% deposit immediately we can make arrangements to pay a smaller deposit. The final balance 60% is due 30 days prior to the wedding.
Payment is available with cash, credit card or direct deposit. A small surcharge is payable with credit card.
Availability & Variations
When working with nature, there are no guarantees. We will do our absolute best to supply exactly what you order, however due to variances in the weather & seasonal availability of some flowers, we cannot guarantee availability, exact colours or shades. Should we need to substitute any flowers for you, we will select what we feel is the next best option. Please remember....we are not Nature, we simply work with it.
Changes to order
(change effective 1/1/20)
We understand that things change and brides change their minds. We are happy to work through these changes with you. Major changes need to be made 60 days prior to your wedding date.
Usually flowers have been ordered at this time so changes can be difficult .If you need to add flowers that can be done up to a week prior to your wedding but deleting anything is not possible. We are very flexible with small things so for example if you said we don’t need X 2 corsages for Gran and Grandpa as they are unwell we can use that $24 towards something else instead.
THIS IS EXTREMELY IMPORTANT
In most instances we offer Vase & Jar Hire at no additional cost. It is really important that all Items are returned by 5pm the Monday after your wedding to our studio. We understand that some of you may go on your honeymoon but please plan ahead and arrange for a family member to return items. The items must be CLEAN. If any items are not returned on time a flat rate $75 FEE will be charged PLUS the cost of any items that have been lost/broken, taken by guests or damaged. Please understand that by not returning items makes us short on items for the following weeks and we simply don't have enough time to race around sourcing more items. A $100 fully refundable bond is applied to all final invoices.
We only do weddings and events so buy flowers in fresh the week leading up to your wedding. Wedding flowers are not like a daily bunch and will last for weeks. Sometimes we receive flowers that are so tiny and it is our job to open them up so they are at their absolute full peak for your wedding day. As an example a Peony could arrive the size smaller than a golf ball and we need them to open up so they are about 10-15cm. We have tricks up our sleeve to make them open up quicker. On the day of your wedding they are at their peak and fully open. In extreme heat unfortunately that is another story. If your wedding day is a scorcher and is outside or in a marque we will try and arrange with the venue that everything is placed out about 10 minutes prior to the event starting otherwise they will most definitely die.
Packaging & Flower delivery
Customer Pickups are available from our Glenelg studio. Delivery Fees apply and will be on the quote. Please advise a time and we will plan to have flowers delivered well and truly before this time. Flowers are very fragile and need to be handled carefully. We package flowers securely so when they are transported there is no damage. Bouquets are packaged in a box with water at the base. Please keep flowers in a cool area once they arrive at the location. A bathroom is often a nice cool spot. Keep them away from the hairstyling location. They don't like the hairspray fumes.
Refunds & Cancellations
Unfortunately the deposit is not refundable. On the unlikely chance that She Runs Wild were no longer able to do the flowers for the event the deposit would be refunded.
SICKNESS OR INJURY
On the very unlikely event that I am unable to do your wedding flowers due to sickness or injury I would firstly give you the option to receive a FULL REFUND or would arrange for another florist to take over the booking.
A credit card bond is required on all hire items, This will be charged if items are returned broke or late.
Your wedding date, contact details (address, phone, email), & credit card details will be treated with complete privacy. We will not speak with any representative or release any information unless you give us consent to do so. We would love to be able to showcase your wedding on our website and social media and would be greatful of any photos of your flowers after the wedding. We will get your consent in the form of an email to ensure you are happy with this.